So you’re in the market to get IT support for your office. The most common perception is having an ‘IT guy’ on hand to solve any problems that may arise. Some companies go as far as to have a whole team dedicated to the effort. This method, however, is beginning to show its age as new and more effective ways of providing IT support are arising. One of these methods involves outsourcing your needs to a third-party company that specializes in supporting businesses like yours. Here’s why we think this modern solution is the best.
It’s cheaper than having a team
As we mentioned in the introduction, some companies deign to have a dedicated team to support their offices. This option, however, is almost exclusive to large, multi-million companies – with good reason. Training and maintaining a team of experts to be on hand is expensive and time-consuming. Outsourcing your IT needs is a far cheaper option which lets you have fine control over your budget, without losing any of the quality of a dedicated team.
Specialized means the best service for you
When you go to the doctors, you’d like a GP to diagnose you, but you want an experienced surgeon to operate on you. The same can be said for IT; diagnosing a problem may be done by someone with a wealth of knowledge, but someone with specialized knowledge in the area is going to do a better job in the end. Premium IT support solutions for Bristol is a great example of this, offering a specialized service that has the relevant knowledge and experience to benefit your business.
Continuous support
Outsourced IT support offers 24/7 support, both over the phone and on-site, should the need arise. This means that your employees can spend less time battling their systems and more time focusing on their work. With dedicated support, less time is spent on the phone waiting in a queue and issues are resolved quickly since the support is specialized in your area.
Preventative support
The best medicine is preventative. Computers quickly grow outdated and become at risk of attack from malware, viruses, data leaks, crashes and, in the worst case, data loss. Outsourcing means that another team will ensure all your systems are up-to-date and protected against the latest threats and faults, preventing any of these issues from occurring in the first place. They also take care of backing up data, just in case of a disaster.
Control your budget
An outsourced support company will help you work through your budget, be it becoming more cost-effective, efficient or planning for expansion. Being experts in the field, they’re experienced with advising people in your position on their best course of action, and the best technology to take advantage of. Being specialized means that they’ve ridden this rodeo before, and know the ups and downs of different software and what will suit you the best.