Making company changes can be time consuming. Especially, when trying to figure out the best way to go about those changes. Once a sound thorough way has been decided on, now the fun really begins.
Why Choose Knowledge Mgt.Systems
Now the company will have to be prepared to persuade any entities inside of the company who may not like change very much. So, basically when it comes to big differences taking place within a company there can be a lot of footwork involved. However, eventually the company will get a handle on things and be happy that they’ve moved forward.
Having huge amounts of information floating around a business can cause a huge gap between departments and personnel. This type of company disposition will reflect in customer complaints and a reduction in consumer traffic. Much of this will have to do with customer misinformation and/or the amount of time that it takes to receive the answers they need.
In today’s society, consumers want answers quickly. They simply do not understand why a ticket has to be created and a call-back arranged. To many customers this considered archaic and a complete waste of time. Especially if the inquiry is something that is asked continuously by many other consumers.
To avoid this travesty many organizations are now setting up knowledge management systems. This system is simply a way to gather all information within a company and compile it into one knowledge base. This knowledge base will be entered by employees when they have a question they can answer. If this question has been asked previously it will be in the system with a thorough answer.
Cons of Knowledge Mgt.System Setups
Knowledge management implementation can be extremely successful if everyone decides to work together. Here are a few circumstances that could come up that an organization should be ready for:
- Resistance from highly qualified personnel
- Lack of time among employees to make the changes
- Lack of incentives & rewards for the project setup
Highly qualified personnel, obviously will be needed for the knowledge management implementation. After all they are the ones with the years of experience that will be pouring the information into the system. It may not be as much as a resistance than it is just a matter of motivation.
Developing this program will take a serious attitude. Management and employees that have been with the organization for many years will have to add this activity to their daily tasks. Setting aside an hour a day or a half day a week would be beneficial.
To make things much simpler, the company should show how important this project is. Relaxing some of the daily demands on the qualified personnel could give them the needed time to work on the knowledge base system. Having announcements to let the company know that a good deal of time will be given to the implementation of this project.
Having company wide meetings with food, drinks and prizes to announce and monitor the knowledge base system would stir up quite a bit of enthusiasm. This will also show employees that the organization is pretty serious about the success of this project. Announcing the names of departments and personnel who have completed large amounts of knowledge input could produce healthy competition.
Offering bonuses and rewards for completed areas of the knowledge base system could quicken the development of the system. Once the system has been completed, the only thing to do next is to keep it updated. Is all if this worth the trouble? Just ask the millions of customers who have experienced greater customer satisfaction because of this useful collection of information.